Return Policy

At HL4Y, we are so sure that you will be satisfied with your purchase that we offer you a 30-day money back guarantee. If within 30 days you wish to not have all the benefits of your purchase please contact us at (866) 745-5743. We will then email or fax you a Request Return Form to arrange for a return. We will gladly refund your money or exchange the item, as per our Return Guidelines.

Return Guidelines

We will do everything within our power to insure that you are completely satisfied with your purchase. If you’re not happy, we’re not happy. We only ask that you abide by the following guidelines. They are for your protection, as well as ours.

  • Our customers may return any product – unless otherwise stipulated, read carefully – for credit, exchange, or a full refund (less any shipping costs) within 30 days of purchase.
  • Used items will only be exchanged/returned if item is defective. Otherwise, we cannot offer a refund.
  • Prior to returning any product, please contact us for additional instructions (by phone, or by Return Request Form). No item will be accepted for return if it is not accompanied by a valid Return Request Form. We want to do the right thing for you, but we will need to know exactly what the problem is before we can commit to a specific course of action.
  • Shipping charges will only be refunded if the incorrect item was shipped.
  • Any Bonus Gifts which are received as a condition of the purchase must be returned. If a Bonus Gift is not returned we will deduct the retail sales price of the Bonus Gift from the total refund. At our discretion, in the case of a partial return we reserve the right to determine if the remaining unreturned items qualify for any Bonus Gift already received.
  • The customer is responsible for all return shipping and insurance costs for returning an item. We are not responsible for the loss/damage of an item being returned to us. Please be sure to ship the package back using a carrier with order tracking capabilities; UPS, Purolator or Fed-Ex. This will provide each party with dates for proof of delivery and return date.
  • We must reserve the right to deny return of items which have obviously been damaged or other products which show evidence of wear, neglect or abuse.
  • Refunds will be issued in the same manner in which the products were purchased.
  • Although many manufacturers guarantee the effectiveness of their products, we do not. Of course, we only sell items that WE deem useful in alkalizing/detoxifying the body. We are unable to accept returns based upon a customer’s perceived effectiveness of the product. Since one’s diet, amount of sleep and exercise program are also of major significance when assessing the effectiveness of a product.

How to Make a Return

All returns must have proper authorization before they can be accepted by our receiving department. If you’d like to return a product please call us at (866) 745-5743 and fill out the Return Request Form to request your return authorization.

  • Pack return item in the original box, along with any paperwork. We are not responsible for any damage caused by improper packaging.
  • It’s best to use a shipping company with package tracking capabilities (UPS, Purolator, or Fed-Ex). Please ensure that you provide shipping insurance for the value of the products.
  • Return freight must be pre-paid.

Shipping Fees

All shipping fees, including return shipping fees are non-refundable.

Contact Information
Phone: (519) 656-3369